Technical support with Gen AI

To address this need, we offer Omniscient, the Generative Artificial Intelligence (Gen AI) platform that provides automated, context-aware technical support. Thanks to RAG (Retrieval-Augmented Generation) technology, Omniscient integrates data from technical manuals, fault histories, maintenance checklists, and standard operating procedures. The AI Agents analyse anomalies reported by users, compare the case to past incidents, and suggest a guided intervention pathway, adapting in real time to the operational context and the feedback received.

• Assisted diagnostics: automatic interpretation of technical issues and identification of possible causes of faults;
• Guided intervention: step-by-step corrective actions based on official documentation and intervention history;
• 24/7 contextual support: assistance available at any time, even when an expert technician is not present